Don't Panic!
For those faced by a "Bee Problem" it is important to make an assessment of the situation so that you can relay some information to me. I will then be able to assess the situation and determine the best course of action. The sort of information I need is:

What I do

Swarms

When collecting a swarm as opposed to removing an established hive, I will normally commence the process late in the afternoon or just before dusk. Often people are concerned about this when they call me during the day as they expect me to rush out and pick the bees up straight away. The reason I leave it until late in the day, is that although you can see a great number of bees massed together, many of the bees from the swarm will be flying and collection necter and pollen during the day and the whole swarm will only settle late in the afternoon. Therefore, it is more practicle to handle the swarm when all the bees have settled down. This is particularly important if the swarm has only recently arrived.

So what do I do. I attempt to get the queen into a bee box. The Queen is usually located in the center of the mass of bees. The method of getting the queen and a large proportion of the bees into the box varies depending on the situation and all swarms are different.

Once the queen is in the box all of the other bees from the swarm will follow her in. This may mean having to wait until the next evening when the bees settle again (after I have disturbed them getting them into the box), to remove the box.

Existing Hives

Existing Hives are where bees have taken up residence and have had time to establish themselves. This could be in a building, tree are just about anything they regard as suitable for a hive. Each hive is different and requires a different appraoch for removal and unfortunately some hives have to be destroyed if removal is impractical.